Terms & Conditions Labelz

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Contents

• 1. Eligibility & account registration
• 2. Organizations, workspaces & roles
• 3. Your content (templates, label data, uploads)
• 4. Acceptable use
• 5. Plans, billing, taxes & refunds
• 6. Intellectual property
• 7. Availability & changes
• 8. Disclaimers
• 9. Limitation of liability
• 10. Suspension & termination
• 11. Governing law
• 12. Contact

1. Eligibility & account registration

• You must be legally able to form a binding contract to use the Service.
• You agree to provide accurate information and keep your account secure.
• You are responsible for all activity that occurs under your account.

2. Organizations, workspaces & roles

• Labelz may allow you to create an Organization and one or more Workspaces.
• Organizations/Workspaces can have members with roles/permissions (e.g., Admin, Editor, Viewer).
• Admins control membership, permissions, and visibility of templates and generated labels inside that Organization/Workspace.

3. Your content (templates, label data, uploads)

3.1 Ownership

You own the content you create or upload to the Service, including template designs, label field values, and uploaded assets (“Customer Content”).

3.2 License to operate the Service

You grant Labelz a limited, worldwide, non-exclusive license to host, store, reproduce, and process Customer Content only to provide, maintain, and improve the Service, and as required by law.

3.3 Responsibility for Customer Content

• You are responsible for the accuracy of label content (e.g., pricing, SKUs, regulatory text) and for ensuring you have rights to use uploaded assets (logos/images).
• Do not upload content that violates law or third-party rights.

4. Acceptable use

You agree not to:

• Use the Service for unlawful, infringing, or abusive purposes.
• Upload malware, attempt unauthorized access, or probe/scan the Service for vulnerabilities outside our disclosure process.
• Reverse engineer or scrape the Service in a way that harms performance or bypasses access controls.
• Generate labels intended to deceive customers (e.g., counterfeit branding, fake regulatory marks) or misrepresent product origin.
• Exceed reasonable usage limits or intentionally disrupt batch generation/printing operations.

5. Plans, billing, taxes & refunds

5.1 Plans and usage limits

• The Service may be offered on free and/or paid plans (e.g., workspace limits, template limits, label generation limits/credits).
• Your plan details will be shown in-app (pricing page/billing page) and may include feature gating such as bulk generation, invoice exports, or advanced templates.

5.2 Payment processing

• Payments are processed by third-party payment providers. We receive confirmations and references needed to activate your plan and generate invoices.
• We do not store full payment card/bank credentials.

5.3 Taxes

You are responsible for any applicable taxes, duties, or similar governmental assessments unless stated otherwise.

5.4 Renewals and cancellation

• Subscriptions (if enabled) renew according to the plan terms shown at checkout unless canceled before renewal.
• If you cancel, you may retain access until the end of the current billing period, unless otherwise stated in-app.

5.5 Refunds

Refund policy: Purchases made are non-refundable once purchase is made. Credits purchased are non-refundable as well.

6. Intellectual property

• Labelz and its software, UI, and underlying technology are owned by Labelz Live and protected by applicable laws.
• These Terms do not grant you any rights to use our trademarks, logos, or brand assets without permission.

7. Availability & changes

• We aim for reliable availability, but the Service may occasionally be unavailable due to maintenance or outages.
• We may update or modify features (including label template capabilities, batch generation flows, or billing rules) to improve the Service.

8. Disclaimers

• The Service is provided “as is” and “as available”.
• Labelz does not guarantee that generated labels meet every regulatory requirement for your products/market. You are responsible for verifying compliance (e.g., legal metrology, barcode standards, consumer protection labeling).

9. Limitation of liability

To the maximum extent permitted by law, Labelz will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill arising from your use of the Service. Our total liability for claims relating to the Service will not exceed the amount you paid to Labelz in the 3 Months preceding the event giving rise to the claim.

10. Suspension & termination

• We may suspend or terminate access if you violate these Terms, misuse the Service, or create security risk.
• You may stop using the Service at any time. You can request account deletion by contacting [support@yourdomain].
• We may retain certain records as required by law (e.g., invoices) as described in our Privacy Policy.

11. Governing law

Governing law and venue: Bangalore, Karnataka

12. Contact

Questions about these Terms? Email us at shyama@labelz.live.

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Also see: Privacy Policy and Security Policy.